jay baji Privacy Policy

1Introduction and Scope

jay baji ("we", "our" or "the platform") operates an online betting and gaming service for users in Bangladesh. This Privacy Policy document sets out our responsibilities and commitments regarding the personal data of you — a registered or prospective member of jay baji.

This policy applies to all data collected through the https://jaybaji.cam website, the jay baji mobile application (Android and iOS), and our customer support channels. By creating an account or using the service, you are considered to have accepted the terms of this document.

Our platform is operated for individuals aged 21 and above. We do not knowingly collect data from minors.

2Types of Data Collected

jay baji may collect the following types of data:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Mobile number and email address
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket or bank account details (for processing deposits and withdrawals)
• Transaction history and amounts
• Bonus and promotion activity

2.3 Technical Information

• IP address, browser type and version
• Device model and operating system
• Session logs, page visit dates and times
• Referrer URL and navigation path within the site

2.4 Gaming Behaviour Information

• Play history, bet amounts and results
• Preferred game categories and sports events
• VIP level and points information

3How Data Is Collected

We collect data in various ways, always transparently:

3.1 Directly from You

We collect data that you provide yourself during account registration, identity verification (KYC), deposit or withdrawal requests, and when contacting customer support.

3.2 Automatically

Technical data is collected automatically via cookies, web beacons, and log files while you browse the site. This data is primarily used to ensure the security and performance of the site.

3.3 Through Third Parties

We may receive limited data from identity verification services, payment processors (such as bKash, Nagad, Rocket and bank partners), and fraud detection providers.

4Purpose of Data Use

jay baji uses collected data only for the specific purposes below:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions (minimum ৳500, typically completed within 10–45 minutes)
• Providing bonuses, promotions, and VIP rewards
• Customer support (24/7 live chat and email in Bengali and English)
• Preventing fraud, money laundering, and cybercrime
• Improving site performance and testing new features
• Meeting legal obligations
• Responsible gaming monitoring and risk assessment

We do not sell your data to third parties or use it for unauthorised advertising.

5Data Storage and Security

To ensure the security of your data, jay baji applies industry-standard technical and organisational measures:

5.1 Encryption

All data transmitted through the website and app is protected by SSL/TLS encryption. High-level encryption is also used for storing financial data.

5.2 Access Control

Your personal data can only be accessed by staff members who need it for their work. All staff have received training on maintaining confidentiality.

5.3 Server Security

Our servers operate in secure data centres with regular security audits, firewall protection, and active intrusion detection systems.

5.4 Password Protection

Your account password is stored using one-way hashing, so our staff cannot see your actual password. Use a strong password and do not share it with anyone to keep your account secure.

6Sharing Data with Third Parties

jay baji does not sell or rent your data to any third party. However, data may be shared in a limited way in specific circumstances:

6.1 Service Providers

Only the necessary data is shared with payment processors, identity verification firms, and technology support organisations that are contracted with us. These organisations are bound to follow our instructions and cannot use the data independently.

6.2 Legal Obligations

Data may be provided on the basis of a court order, government directive, or a lawful request from a law enforcement authority.

6.3 Business Changes

In the event of a significant change to jay baji's ownership or business structure, user data may be transferred to a new party; however, you will be notified in advance in such cases.

7Cookies and Tracking

The jay baji platform uses cookies and similar technologies:

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security tokens, and running core site functions. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and previous session data, making future visits more convenient.

7.3 Analytics Cookies

Anonymous usage data is collected to understand which parts of the site are used most and where there is room for improvement. You can control these cookies through your browser settings.

8Data Retention and Deletion

We retain your data only for as long as necessary:

• Active account data: retained until the account is closed
• Financial transaction records: retained long-term as required by law
• Customer support records: kept for a limited period after the issue is resolved
• Technical logs: deleted after a set period for security purposes

Even after an account is closed, some data may be retained for a defined period due to legal obligations.

9Your Rights

As a member of the jay baji platform, you have the following rights regarding your personal data:

9.1 Right to Access

You may request to know what data we hold about you. Contact our customer support team and we will respond in due course.

9.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. Many details can be updated directly through your account settings.

9.3 Right to Deletion

You may request that your personal data be deleted when closing your account. However, some data may need to be retained due to legal obligations or unresolved claims.

9.4 Right to Object to Processing

You have the right to object to the use of your data for specific purposes, particularly in relation to marketing communications.

To exercise any of these rights, please contact our customer support team. For rights and restrictions related to responsible gaming, visit our Responsible Gaming page.

10Protection of Minors

jay baji strictly follows a 21+ age policy. All services on the platform are for individuals aged 21 and above only. Age is verified at registration and additional identity documents may be requested in cases of doubt.

If a minor is found to have created an account, that account will be closed immediately and the related data will be deleted.

Parents are advised to use parental control software on their devices to keep minors away from gambling.

11Policy Changes

jay baji may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• For significant changes, a notification will be sent to your registered email or mobile number
• The "Last Updated" date at the top of the page will be changed
• Notifications about important changes may be shown at login

If you continue using the platform after a notification, you will be considered to have accepted the updated policy. Check this page regularly to stay informed about recent changes.

To learn more about jay baji, read our About Us page.

12Contact

If you have any questions, concerns, or complaints about this privacy policy, contact us through the following:

12.1 Live Chat

You can speak directly with our representative 24/7 using the live chat feature on the site. Support is available in both Bengali and English.

12.2 Email

For written requests or complaints related to privacy, contact us by email:

[email protected]

For general questions, visit our FAQ section — you will find answers to many common queries there.